Shipping policy

Shipping Policy – Slazora

Thank you for shopping with Slazora. We are committed to delivering your order safely and on time. Please read our Shipping Policy carefully.

1. Order Processing

  • Orders are processed within 1–2 business days after payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • During peak seasons or promotional sales, processing times may be slightly longer.

2. Shipping Time

Estimated delivery times are:

  • Kerala: 2–4 business days
  • Rest of India: 4–7 business days
  • Remote or difficult-to-reach locations may require additional delivery time.

Please note that delivery times are estimates and may vary depending on courier services and your location.

3. Shipping Charges

  • Shipping charges (if applicable) will be displayed during checkout before you complete your purchase.
  • Any free shipping offers will be clearly mentioned on the website.

4. Order Tracking

Once your order has been shipped, you will receive a tracking number via Email, SMS, or WhatsApp (where applicable) to track your shipment.

5. Delivery

  • Please ensure that the shipping address and contact details provided are accurate.
  • Slazora is not responsible for delays caused by incorrect shipping information provided by the customer.
  • If delivery is unsuccessful due to an incorrect address or repeated failed delivery attempts, additional shipping charges may apply for re-shipment.

6. Delayed or Lost Shipments

While we work with trusted courier partners, delivery delays may occur due to weather, natural disasters, strikes, public holidays, or other circumstances beyond our control.

If your order appears to be significantly delayed or lost, please contact us, and we will assist in coordinating with the courier partner.

7. Damaged Packages

If your package arrives damaged:

  • Take clear photos of the package and product.
  • Contact us within 48 hours of delivery.
  • We will investigate the issue and provide a suitable resolution, which may include a replacement or refund where applicable.

8. International Shipping

Currently, Slazora ships only within India unless otherwise stated on our website.

Contact Us

If you have any questions about shipping or your order, please contact us:

Slazora
Website: https://slazora.in
Email: slazora.in@gmail.com
WhatsApp: +91 8593805567
Instagram: @slazora_